TwigNote | The thought that just crossed your mind? Capture it. Tag it. Remember it.

Privacy Policy

Introduction

TwigNote is committed to protecting your privacy. This Privacy Policy describes our practices regarding the collection, use and sharing of your personal information when you interact with our brand, products and services. By using our website, mobile application or other services, you agree to the terms described in this policy.

Information we collect

Personal Information: We may collect personal information that you provide to us when you create an account or contact us for assistance. This information may include your name, email address, and payment information.

Usage Information: We collect information about how you use our website and services, including your IP address, device information, browser type, pages visited and time spent on our site.

Content: We store the notes, tags, and other content you create within TwigNote in order to provide the service to you.

How do we use your information

We use your personal information for the following purposes:

To provide and operate the TwigNote service.
To process payments and manage your subscription.
To provide customer service and respond to inquiries.
To send you service updates and notifications (you may opt-out at any time).
To improve our products and services, including the functionality and content of the website.
To comply with legal and regulatory requirements.

How we share your information

We may share your personal information with the following entities:

Service Providers: We share information with third-party service providers that help us deliver our products and services. These providers include payment processors and infrastructure partners.
Legal Compliance: We may disclose your information when required by law, to protect our rights and safety, or to respond to legal requests.
Business transfers: In the event of a merger, acquisition or sale of assets, your information may be transferred as part of the transaction.

Cookies

We use a small number of cookies that are strictly necessary for the service to function, plus preference cookies that remember your display settings. No tracking or advertising cookies are used.

Cookie	Category	Purpose	Lifetime
sessionid	Strictly necessary	Keeps you logged in across page requests.	2 weeks
csrftoken	Strictly necessary	Protects form submissions against cross-site request forgery attacks.	1 year
twignote_language	Preference	Remembers your preferred display language.	Session
theme	Preference	Remembers your light/dark mode preference to prevent a flash on page load.	1 year

Your options

You have the following choices regarding your personal information:

Access and update: You can access and update your account information through your profile settings.
Delete your data: You may request deletion of your account and associated data by contacting us.
Marketing communications: You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
Cookies: You can manage cookies and tracking preferences through your browser settings.

Security

We take reasonable steps to protect your personal information. However, no online data transmission is completely secure and we cannot guarantee the security of your data.

Privacy of Children

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes and the updated policy will become effective on the revised effective date.

Contact Us

If you have questions, concerns or requests regarding your privacy or this Privacy Policy, please contact us at: brain@twignote.app

Date of last update: 20 Apr 2026